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Frequently Asked Questions

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Why was I charged $50 upon payment?

The $50 is only an authorization hold to ensure the driver has sufficient funds in their account. If no charge occurred, the $50 will be refunded back within 24 hours.

I do not see an option to select my charger

The charger might not be supported by payandzap, please reach out to our support team to get the list of supported charging networks.

I'm stuck in the "connecting to charger" screen, what should I do?

The charger activation has most likely failed. Please try to activate again by using the link within the description.

Why was I charged $50 upon payment?

The $50 is only an authorization hold to ensure the driver has sufficient funds in their account. If no charge occurred, the $50 will be refunded back within 24 hours.

I do not see an option to select my charger

The charger might not be supported by payandzap, please reach out to our support team to get the list of supported charging networks.

I'm stuck in the "connecting to charger" screen, what should I do?

The charger activation has most likely failed. Please try to activate again by using the link within the description.

Why was I charged $50 upon payment?

The $50 is only an authorization hold to ensure the driver has sufficient funds in their account. If no charge occurred, the $50 will be refunded back within 24 hours.

I do not see an option to select my charger

The charger might not be supported by payandzap, please reach out to our support team to get the list of supported charging networks.

I'm stuck in the "connecting to charger" screen, what should I do?

The charger activation has most likely failed. Please try to activate again by using the link within the description.

Why was I charged $50 upon payment?

The $50 is only an authorization hold to ensure the driver has sufficient funds in their account. If no charge occurred, the $50 will be refunded back within 24 hours.

I do not see an option to select my charger

The charger might not be supported by payandzap, please reach out to our support team to get the list of supported charging networks.

I'm stuck in the "connecting to charger" screen, what should I do?

The charger activation has most likely failed. Please try to activate again by using the link within the description.